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Embrace Life. Smile.
(250) 472-0404

Meet our Team




Treatment Coordinator

Shawna welcomes our new patients during their initial orthodontic evaluation and coordinates their start up appointments to ensure a smooth, seamless transition into orthodontic treatment. She communicates with Dr. Duncan, referring dentists and other dental specialists so that every aspect of a patient's care is addressed with uncompromising detail. Shawna takes the time to get to know our patients on a personal level as well as a professional level; she truly appreciates the trust our patients place in us with their orthodontic care. Shawna's focus beyond the office are her husband and two young sons, and social time with her extended family and friends. Most recently, she's become a trained doula and a fitness buff!



Scheduling Coordinator

Beverly is a career veteran of general dentistry and orthodontics. In 1999 she transitioned from a certified dental assistant to the administrative side of orthodontics, and has been the welcome ambassador of our practice ever since. Beverly now shares this role part time with Andrea as she answers telephone inquiries, schedules patient appointments, manages time-sensitive patient flow in the reception area, and coordinates the smooth and efficient work flow of our office. Beverly is also an experienced Treatment Coordinator in our practice. At home, Beverly loves time with her family and two young grandchildren. She also enjoys playing the piano and ukelele, dancing, gardening, and mastering her newest challenge- a guitar!



Financial Coordinator

Terry assists patients in managing the financial aspects of their orthodontic treatment, from explaining treatment contracts and payment schedules to assisting with insurance access and inquiries. With 15 years of knowledge and expertise in orthodontic administration, her personal motto is ‘People are our business, and orthodontics is how we serve them’. Terry especially enjoys the opportunity her position offers to meet new patients and build relationships with them and their families. Outside the office, Terry enjoys live music, hiking and sharing her passion for cooking with family and friends. Her role as Nana to her young grandchildren is one of endless adventure and discovery!



Certified Orthodontic Dental Assistant

Andrea capably and seamlessly transitions between the front desk and clinic as she performs two roles part time at our practice. Depending on the day of the week, she will greet you at reception as Scheduling Coordinator or in the clinic as one of Dr. Duncan's clinicians. In both roles, Andrea enjoys interacting with patients in a relaxing, fun and professional manner. Getting to know our patients on a personal basis and seeing the transformation of their smiles are two of Andrea’s favorite things about working in orthodontics. She also respects the high standard of care provided by Dr. Duncan and the rest of our talented team. Outside the office, Andrea pursues her passion for traveling and stays active at the gym.



Certified Orthodontic Dental Assistant

Ali assists Dr. Duncan in the clinic delivering exceptional patient care. She enjoys working collaboratively with our team to make our patients feel at ease and well informed during their orthodontic experience, to ensure their best possible smile once their treatment is completed. The increased confidence of patients as their smiles are transformed brings Ali great joy, as well as knowing that she is part of that significant life change for them. In her spare time Ali counts travel, exercise and family among her favourite things.



Certified Orthodontic Dental Assistant

Leah works alongside Dr. Duncan in the clinic assisting with all aspects of our patients’ clinical care. Her favourite part of her work is interacting with patients and seeing the positive and lasting impact that their beautiful smiles have on their lives. Leah is a passionate outdoor enthusiast who loves camping, hiking and exploring the west coast of Vancouver Island. She’s been an avid downhill skier ever since she can remember!



Certified Orthodontic Dental Assistant

Ashley works part time with Dr. Duncan to ensure our patients’ clinical care is top notch on all fronts. She loves seeing the transformative smiles of our patients and feels genuinely rewarded knowing that she’s helped create them. Making our patients feel comfortable, well informed and confident that we are achieving their best orthodontic result possible is her number one objective. Ashley and her husband welcomed a daughter into their lives in 2016, and she still finds time to be a motorcycle enthusiast, runner, rock climber and committed regular at the gym.


Click HERE to schedule a Complimentary New Patient Evaluation